FREQUENTLY ASKED QUESTIONS
How do I purchase art from ArtHeavens.com?
When you find a piece of art you are interested in, click on the "Add" button
on the same screen. This will add the selected artwork to your
shopping cart. You may add as many pieces of art as you would like
to your shopping cart. When you are ready to complete your purchase,
click on "Shopping Cart Contents" to display your cart
and then click on "Checkout." You will then be guided
through the easy purchase process.
Is my information secure?
We ensure that buying online is easy and secure. By using an encrypted
communication channel, your credit card and other personal information
is scrambled in transit. No other party can view this data. In
addition, we will never share ANY of your personal information
with any other business or individual. Your information remains
What forms of payment do you accept?
We accept American Express, Discover, MasterCard, and Visa.
May I order offline instead?
Of course! You may order by fax 703-435-1177 or email.
When will my credit card be charged?
To ensure that the print is taken off the market as soon
as possible, we will debit your card for cost of the artwork
as soon as we receive your order. Free shipping and no sales taxes
Will my purchase be taxed?
Free shipping and you will not be charged sales taxes.
Will my artwork arrive framed?
Our expert art consultants carefully chose complimentary frames
for each print. We offer two standard chosen type of frames only.
One metal, clear plexi glass for Giclee archival paper canvas
and one for canvas. Canvas prints get coated after they get framed.
How is the artwork shipped?
In most cases, we rely on express carriers such as Federal Express,
UPS, or BAX Global. Unless you specify otherwise, we ship primarily
using two day service to minimize the risk of damage in transit.
How soon will my artwork be shipped?
Once your order is approved, we will ship the artwork immediately.
What if my artwork arrives damaged?
What if I don't like it? May I return it?
What if I cancel my order before I receive it?
For all these questions, please look under policies link.