FREQUENTLY ASKED QUESTIONS

How do I purchase art from ArtHeavens.com?

When you find a piece of art you are interested in, click on the "Add" button on the same screen. This will add the selected artwork to your shopping cart. You may add as many pieces of art as you would like to your shopping cart. When you are ready to complete your purchase, click on "Shopping Cart Contents" to display your cart and then click on "Checkout." You will then be guided through the easy purchase process.

Is my information secure?

We ensure that buying online is easy and secure. By using an encrypted communication channel, your credit card and other personal information is scrambled in transit. No other party can view this data. In addition, we will never share ANY of your personal information with any other business or individual. Your information remains ABSOLUTELY confidential.

What forms of payment do you accept?

We accept American Express, Discover, MasterCard, and Visa.

May I order offline instead?

Of course! You may order by fax 703-435-1177 or email.

When will my credit card be charged?

To ensure that the print is taken off the market as soon as possible, we will debit your card for cost of the artwork as soon as we receive your order. Free ahipping and no sales taxes

Will my purchase be taxed?

Free shipping and you will not be charged sales taxes.

Will my artwork arrive framed?

Our expert art consultants carefully chose complimentary frames for each print. We offer two standard chosen type of frames only. One metal, clear plexi glass for Giclee archival paper canvas and one for canvas. Canvas prints get coated after they get framed.

How is the artwork shipped?

In most cases, we rely on express carriers such as Federal Express, UPS, or BAX Global. Unless you specify otherwise, we ship primarily using two day service to minimize the risk of damage in transit.

How soon will my artwork be shipped?

Once your order is approved, we will ship the artwork immediately.

What if my artwork arrives damaged?

What if I don't like it? May I return it?

What if I cancel my order before I receive it?

For all these questions, please look under policies link.

 

ArtHeavens.com by F.E. Nobel © 2003 E-mail: art@artheavens.com
Mailing Address Only: 912 Jorss Place # 304. Herndon, VA 20170, U.S.A.